Rokeya Akhtar Bari and her daughter Nasia Marjuka, a customer of Islami Bank's Chowk Bazar branch, have been using a locker of the bank since 2006. Each locker requires 2 keys to open. One of which is with the customer and the other with the bank. It is not possible to open the locker in any way with only the key kept in the bank without the customer's key. As per banking rules, the customer is given the key to his locker. The banker or any other person has no opportunity to know about the goods kept in the locker and its amount except the customer alone.
On April 8, the customer came to the bank to use the locker. The bank officer unlocks the locker with the master key (key) in the presence of the customer. Later, the customer opens the locker completely using the key kept with her as usual and closes the locker at the end of her work and informs the banker and leaves. As the locker is locked with the holder's key, no one from the bank is allowed to be present when the locker is locked as per rules. Only he or she can close his/her locker.
Note that the key cannot be taken out until the locker holder closes the locker. The bank has no way of knowing what the customer has taken or left in the particular locker. As soon as the customer leaves, the bank official immediately closes the main gate of the locker room as per the rules.
On May 29, the said locker holder came to use her locker and reported that her jewelry was missing. But before that she herself closed the locker and took the key. Then the locker holder once said she didn't have 300 bhori gold, after a while he again said she didn't have 150 bhori gold and after a while again she said she got half of the 150 bhori, the other half he didn't get. She provides such contradictory and misleading information. After a while, the police force of Chawkbazar police station of Chattogram visited the locker room physically.
Meanwhile, the bank authorities have formed a 3-member fact-finding committee to verify the authenticity of the customer's complaint. Based on the report given by this committee, the bank will take further action. Legal action has been taken by the bank in this regard.