Passengers are unhappy at Biman's non-standard service
Kathmandu-Dhaka flight BG-372 of Biman Bangladesh Airlines landed in Dhaka amid torrential rain. After stopping in the parking bay, 30 minutes passed with no one to open the door. Passengers were scrambling to get off.
No one could understand why the door was locked. Inside the plane, many passengers are standing with bags on their shoulders to get off. Later it was learned that passengers could not be dropped off due to rain. On the one hand, the rain is on the head when the Shuttle bus goes to pick up the passengers, as well as the water has accumulated in the parking bay, which has sunk the floor. After about 40 minutes, when the rain subsided a little, the doors were opened and the passengers were taken to the Shuttle bus.
Opening the door and going to say goodbye, a question was thrown to the cabin crew, how to get down in the rain. Why didn't you take the boarding bridge? The cabin crew quickly replied that the boarding bridge was not found empty. The plane is parked in a parking bay just thirty yards from the last boarding bridge (number 11) at the north end.
Boarding bridge number 11 next to it is empty. Returning to Shuttle bus again, boarding bridge number 9 and 7 were also empty. Passengers expressed a lot of regret seeing this; it is unprofessional behavior not to use the boarding bridge to save some money. At any other time, there is no point in making passengers suffer like this in the rain. In this way, the national flag carrier will not be able to move very far. Now is the competitive market, if you can't ensure the service first, you have to be the last. Once the passengers turn away, who will bring them back? The most important thing in this kind of service sector is reputation.
Suffering is just soaked in rain! Then maybe there would be a hope, if there is no rain there is no suffering. The ordeal started on October 20 from the time of getting the boarding pass. Long line tickets are issued very slowly. Any ticket issue was taking 10 to 15 minutes. Confusion arose in issuing one's ticket. Twice he got up from the PC and consulted another officer. When going to pay the ticket, the senior officer left the right from behind, I did not say no one will unlock seat number 7. It will be locked.
A passenger named Faiz Ahmed was traveling with his wife and two children. A one-year-old baby on lap and the girl would be about 8 years old. They were given 3 tickets (9F, 18E and 19C) at three different places. Faiz Ahmed failed despite many requests. The girl did not want to sit with other passengers on the plane. At the command of his mother, he sat down with his face covered.
The husband and wife sat in different seats at the two ends of the plane (9F and 19C). The child was crying for his mother when he was in his father's arms, but when he was in his mother's arms, he continued to cry without seeing his father. The baby cried for almost the entire 12 hour flight. Not only Faiz, several other families made the same complaint. 5 family members of a passenger named Noman were given seats in different rows.
On the return flight on October 23, Faiz Ahmed's family was seated next to him. The child did not say any word that day. Faiz Ahmed told Barta24.com that he saw that today the boy did not cry even once. If they wanted that day, they could have given me a seat as well. Thus, there can be no reason to give one person a seat at one head and another at another head.
Although some speed has been seen in the issue of boarding passes at Kathmandu Tribhuvan International Airport, it is not entirely satisfactory. Sheikh Abdul Mannan, station manager of Biman Bangladesh, pointed to the plaster of a passenger's leg. He warned others in a loud voice that no one should issue a wheelchair without my permission. With my permission then the wheel chair should be issued.
Modern flight Boeing 787-8 Hansabalaka added to the fleet of Biman Bangladesh. There is an LCD TV behind each seat. So that every passenger can spend time watching movies and dramas while traveling. But unfortunately there was no provision for headphones. Other airlines provide headphones on this type of plane. But the matter did not get any importance to Biman.
In-flight meals include cheeseburgers, open biscuits and a mango bar. The cheeseburger, served on hand, looked like it had been served straight out of the deep freezer. When going to return the 3 plastic serving trays together, the female cabin crew told Daraz to give them one by one with a bit commanding voice. After landing, I had to wait for a long time for the luggage.
The fleet of Bangladesh Biman is being increased by adding new planes. The number of routes has also been increased more than before. But their service quality remains the old style. Again, the scope of Shahjalal International Airport has also been increased several times.
But the behavior and speech of the immigration police is misleading. Some of the passengers going to Nepal were detained because there was no dollar endorsement in their passports. It is said that if the dollar is not endorsed, it will be sent back from Nepal. The immigration inspector also said very loudly. Those passengers said, we are going through the tour operator, everything is paid. Still the immigration police kept saying the same thing. Passengers went to Nepal on their own responsibility, said we are going and will give it back. Surprisingly Kathmandu Airport did not ask any of these. Hurriedly gave the visa sticker with a smile.
It is very important to increase the quality of service with the infrastructure, even if the eyes are connected to the modern facilities. If not, a passenger wrote B-Standard Bangladesh Airlines A-Standard when will be. In the same tone, it is necessary to say that the quality of service is not guaranteed - it is difficult to achieve this quality.